- rbseAsked on June 18, 2016 at 11:24 AM
I tried all this to no avail:
===Answered by EltonCris
I removed your email in the bounce list. You should receive emails by now.
Here's the bounced reason:
email@example.com is on the bounce list
Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons.
To prevent this from happening again, we suggest to add JotForm noreply emails to your yahoo contact list or sender's list so yahoo will not block any future emails coming from JotForm.
You can also whitelist JotForm mail IPs and domains, https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
I don't know how to white-list in yahoo... if that matters, because my other form works fine...
??? Help please...
- JotForm SupportJanAnswered on June 18, 2016 at 04:24 PM
The problem here is the "Sender Email" for the notification. It is set to firstname.lastname@example.org. I believe it is related to Yahoo DMARC Policy which is why your email address is always in the bounce list. Please change it to (email@example.com) or (firstname.lastname@example.org). Here's how:
1. Click the "Emails" button in the top menu.
2. Select the notification and then click the "Edit" button.
Since your email address is in the bounce list, I removed it again.
Please check these related guides as well:
Hope that helps. Let us know if the issue persists. Thank you.