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  • Profile Image

    Unable to receive email notifications

    Asked by rbse on June 18, 2016 at 11:24 AM

    I tried all this to no avail:

    ===

                                 Answered by EltonCris

     

    I removed your email in the bounce list. You should receive emails by now.

    Here's the bounced reason:

    rbse@yahoo.com is on the bounce list

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons.

    To prevent this from happening again, we suggest to add JotForm noreply emails to your yahoo contact list or sender's list so yahoo will not block any future emails coming from JotForm.

    noreply@jotform.com

    noreply@formresponse.com

     

    You can also whitelist JotForm mail IPs and domains, https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    ===

    I don't know how to white-list in yahoo...  if that matters, because my other form works fine...

    ???  Help please...

    Thank You

    Robert S.

    .

     

    Page URL:
    https://form.jotform.com/60328018984157

    emails email notifications unable to receive DMARC policy bounce list sender email
  • Profile Image
    JotForm Support

    Answered by Jan on June 18, 2016 at 04:24 PM

    The problem here is the "Sender Email" for the notification. It is set to r**e@yahoo.com. I believe it is related to Yahoo DMARC Policy which is why your email address is always in the bounce list. Please change it to (noreply@jotoform.com) or (noreply@formresponse.com). Here's how:

    1. Click the "Emails" button in the top menu.

    2. Select the notification and then click the "Edit" button.

    3. Go to the "Advanced" tab and change the "Sender Email" by clicking the drop down field. Please change it to (noreply@jotoform.com) or (noreply@formresponse.com).

    Since your email address is in the bounce list, I removed it again.

    Please check these related guides as well:
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope that helps. Let us know if the issue persists. Thank you.