What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to receive email notifications

    Asked by rbse on June 18, 2016 at 11:24 AM

    I tried all this to no avail:


                                 Answered by EltonCris


    I removed your email in the bounce list. You should receive emails by now.

    Here's the bounced reason:

    rbse@yahoo.com is on the bounce list

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons.

    To prevent this from happening again, we suggest to add JotForm noreply emails to your yahoo contact list or sender's list so yahoo will not block any future emails coming from JotForm.




    You can also whitelist JotForm mail IPs and domains, https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses


    I don't know how to white-list in yahoo...  if that matters, because my other form works fine...

    ???  Help please...

    Thank You

    Robert S.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on June 18, 2016 at 04:24 PM

    The problem here is the "Sender Email" for the notification. It is set to r**e@yahoo.com. I believe it is related to Yahoo DMARC Policy which is why your email address is always in the bounce list. Please change it to (noreply@jotoform.com) or (noreply@formresponse.com). Here's how:

    1. Click the "Emails" button in the top menu.

    2. Select the notification and then click the "Edit" button.

    3. Go to the "Advanced" tab and change the "Sender Email" by clicking the drop down field. Please change it to (noreply@jotoform.com) or (noreply@formresponse.com).

    Since your email address is in the bounce list, I removed it again.

    Please check these related guides as well:

    Hope that helps. Let us know if the issue persists. Thank you.