how can i purge the upload space?

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    unikmediagroup
    Asked on June 18, 2016 at 04:02 PM
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    Mike_G
    Answered on June 18, 2016 at 06:01 PM

    If you would like to delete/remove uploaded files from your account to free up some space, you need to delete the form submission associated with it. This means that you need to delete your submissions that have file uploads.

    Please be advised that before you proceed in deleting your submission, we recommend you download it first since submissions can no longer be recovered once deleted.

    You can find detailed information about downloading(exporting) data submissions in this JotForm user guide, How-to-View-and-Export-Form-Submissions 

    Here are some of the ways you can delete your submissions:

    1. Delete submissions one by one.

    2. Delete all submissions.

    3. Delete all submissions on specific date range.

    I hope this helps. Please feel free to contact us anytime should you have any other questions or concerns. 

    Thank you.

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    unikmediagroup
    Answered on June 18, 2016 at 06:45 PM
    I did that already and still shows full.
    Sent from my iPhone
    ...
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    jonathan
    Answered on June 18, 2016 at 08:07 PM

    I have refreshed the upload submission count of your account/username unikmediagroup  

    It is updated and correct now. You can check the status when logged in to your account at https://www.jotform.com/login

    Let us know if issue still remains.

     

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    wrapupph
    Answered on January 23, 2017 at 09:19 PM

    I am encountering the same issue. I have edited my form submissions to delete uploaded files but my upload space it still full
    .
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    jonathan
    Answered on January 23, 2017 at 10:27 PM

    @wrapupph

    We will resolve your issue here https://www.jotform.com/answers/1043990