What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have an email and login but neither are working.

    Asked by Troy Spencer  on June 19, 2016 at 04:09 AM
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    JotForm Support

    Answered by ashwin_d on June 19, 2016 at 05:15 AM

    Hello Troy,

    Upon checking your email address admin@diy-p.com, I found that you have two accounts with same email address:

    Troys - no forms created.

    diyplanning - Has bronze subscription plan and one form "Planning Application Report Creator".

    I would suggest you to please use the above username to sign in to your desired account. If you do not remember your account password, please user your username to reset your account password by clicking on the "Forgot Password" link which is in "Sign In" window. Please check the screenshot below:


    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!