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    Form Emails: Forms won't send through emal.

    Asked by koentsm on June 19, 2016 at 09:11 AM

    Hi Guys. None of my forms are currently sending to email upon submission. Is anyone else having this issue?


    Adrian Koenders
    username: koentsm

    Page URL:

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    JotForm Support

    Answered by Kevin_G on June 19, 2016 at 11:07 AM

    I have checked the email addresses you're currently using in your forms and found two of them in our bounce list, emails and their reason are below: 

    k*****m@h*****l.com - Reason(s) : 554 5.7.0 [internal] sending account

    w*.**k@h*****l.com - Reason(s) : smtp; 550 5.7.0 (COL004-MC3F7)

    I have removed them from our bounce list and you should receive your emails now, I would suggest you to check this guide in order to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Here is a guide that will help you to check and remove an email from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.