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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Emails: Forms won't send through emal.

    Asked by koentsm on June 19, 2016 at 09:11 AM

    Hi Guys. None of my forms are currently sending to email upon submission. Is anyone else having this issue?

    Thanks,

    Adrian Koenders
    username: koentsm
    koentsm@hotmail.com

    Page URL:
    www.a1patios.net

    won't Emails new form JotForm hotmail
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 19, 2016 at 11:07 AM

    I have checked the email addresses you're currently using in your forms and found two of them in our bounce list, emails and their reason are below: 

    k*****m@h*****l.com - Reason(s) : 554 5.7.0 [internal] sending account

    w*.**k@h*****l.com - Reason(s) : smtp; 550 5.7.0 (COL004-MC3F7)

    I have removed them from our bounce list and you should receive your emails now, I would suggest you to check this guide in order to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Here is a guide that will help you to check and remove an email from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.