Does Conditional responses using Checkbox have limitations?

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    chilton1199
    Asked on March 21, 2012 at 08:41 PM

    I have created a form to receive feedback, and have set a series of check boxes.  Using the conditional properties button I have tried to set the form so that if the feedback is either a compliment or a suggestion, one free text note is shown, or if the feedback is a complaint a different free text note appears.  It seems that I can only make the first option appear for either a compliment or a suggestion - but not for both.  I can change which of the check boxes trigger the appearance of the note, but not make the condition apply to both. 

     

    is this a limitation of the system, or am I doing something wrong>

     

    Mandy

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    jonathan
    Answered on March 21, 2012 at 10:11 PM

    Hi Mandy,

    Please check if this is how you wanted it.

    http://www.jotform.me/form/20808335870455

    Please inform us if this sorted it out.

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    chilton1199
    Answered on March 22, 2012 at 03:41 AM

    Yes, thank you, that is exactly what I wanted.  What was i doing wrong (so I know for the next time and won't have to bother you again!

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    jonathan
    Answered on March 22, 2012 at 03:45 AM

    I think you got too many Conditions setup. Took me a while figuring it out also.
    Then I remove them all, read your logic and add apply each condition. It took only 3 conditions to follow the logic you wanted. You can clone the form if you want, then check the Conditions I setup.

    Thanks.

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    chilton1199
    Answered on March 22, 2012 at 04:04 AM

    I have just done it again - cleared all the old conditions up and started again. 

    I have only three conditions -e.g. If x then show v: if y then show v: if z then show w.  

    Still only one of the first two options in my form does what it should, unlike in yours!

    How do I get to check the conditions you set up?

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    jonathan
    Answered on March 22, 2012 at 04:11 AM

    Please clone my form. Use this guide How to Clone an Existing Form from a URL

    Here is the Form http://www.jotform.me/form/20808335870455

    When you have the form, go to Condition and check what I have setup there.

    Thanks.

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    jonathan
    Answered on March 22, 2012 at 04:17 AM

    Here are the Conditions, in case you have difficulty cloning the form.

     

     

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    chilton1199
    Answered on March 22, 2012 at 04:25 AM

    I see what I did wrong, I set it up as three separate sets of conditions

    If x then show v: if y then show v: if z then show w.

     

    It should have been two

    If x then show v or if y then show v:    if z then show w.

     

    Once again thank you for your help.  I think Jotform's support service is by far the best I have ever had to deal with.  prompt, patient, helpful.  Awsome service!!!  Thank you again

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    chilton1199
    Answered on March 22, 2012 at 04:30 AM

    All sorted.  Problem solved.  Happy customer!

     

    be proud of yourselves, you are great

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    Goldo
    Answered on March 22, 2012 at 04:35 AM

    Glad you have it sorted.