What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does Conditional responses using Checkbox have limitations?

    Asked by chilton1199 on March 21, 2012 at 08:41 PM

    I have created a form to receive feedback, and have set a series of check boxes.  Using the conditional properties button I have tried to set the form so that if the feedback is either a compliment or a suggestion, one free text note is shown, or if the feedback is a complaint a different free text note appears.  It seems that I can only make the first option appear for either a compliment or a suggestion - but not for both.  I can change which of the check boxes trigger the appearance of the note, but not make the condition apply to both. 

     

    is this a limitation of the system, or am I doing something wrong>

     

    Mandy

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    JotForm Support

    Answered by jonathan on March 21, 2012 at 10:11 PM

    Hi Mandy,

    Please check if this is how you wanted it.

    http://www.jotform.me/form/20808335870455

    Please inform us if this sorted it out.

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    Answered by chilton1199 on March 22, 2012 at 03:41 AM

    Yes, thank you, that is exactly what I wanted.  What was i doing wrong (so I know for the next time and won't have to bother you again!

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    JotForm Support

    Answered by jonathan on March 22, 2012 at 03:45 AM

    I think you got too many Conditions setup. Took me a while figuring it out also.
    Then I remove them all, read your logic and add apply each condition. It took only 3 conditions to follow the logic you wanted. You can clone the form if you want, then check the Conditions I setup.

    Thanks.

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    Answered by chilton1199 on March 22, 2012 at 04:04 AM

    I have just done it again - cleared all the old conditions up and started again. 

    I have only three conditions -e.g. If x then show v: if y then show v: if z then show w.  

    Still only one of the first two options in my form does what it should, unlike in yours!

    How do I get to check the conditions you set up?

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    JotForm Support

    Answered by jonathan on March 22, 2012 at 04:11 AM

    Please clone my form. Use this guide How to Clone an Existing Form from a URL

    Here is the Form http://www.jotform.me/form/20808335870455

    When you have the form, go to Condition and check what I have setup there.

    Thanks.

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    JotForm Support

    Answered by jonathan on March 22, 2012 at 04:17 AM

    Here are the Conditions, in case you have difficulty cloning the form.

     

     

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    Answered by chilton1199 on March 22, 2012 at 04:25 AM

    I see what I did wrong, I set it up as three separate sets of conditions

    If x then show v: if y then show v: if z then show w.

     

    It should have been two

    If x then show v or if y then show v:    if z then show w.

     

    Once again thank you for your help.  I think Jotform's support service is by far the best I have ever had to deal with.  prompt, patient, helpful.  Awsome service!!!  Thank you again

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    Answered by chilton1199 on March 22, 2012 at 04:30 AM

    All sorted.  Problem solved.  Happy customer!

     

    be proud of yourselves, you are great

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    JotForm Support

    Answered by Goldo on March 22, 2012 at 04:35 AM

    Glad you have it sorted.