What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is missing, unable to locate the source

    Asked by fiasppadova on June 19, 2016 at 02:26 PM

    you can locate the published form here:




    source form source missing form guest account sign up
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    JotForm Support

    Answered by Jan on June 19, 2016 at 03:53 PM

    This form (https://www.jotformeu.com/form/61693853046361) is associated to a guest account (guest_61693906004051).

    It seems that you don't have a registered account yet here in JotForm. Please sign up for a registered account so that you can fully manage and control your forms. After signing up, the form should be on your account. If not, let us know so that we can manually transfer it from your guest account to the registered one.

    Hope that helps. Thank you.

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    Answered by fiasppadova on June 19, 2016 at 04:05 PM

    hi Jan, 

    thank you very much for your quickest response. I don't know the reason the form has been saved under a guest account. I was working with my registered account, as you can see in my related session log.

    Can you move the source to my registered account Fiasppadova?

    Have a good job

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    JotForm Support

    Answered by Jan on June 19, 2016 at 04:27 PM

    This form is already on your newly registered account (Fiasppadova). Please verify and let us know if there are any problems. Thank you.

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    Answered by Fiasppadova on June 19, 2016 at 04:40 PM

    Tks. It works fine!