What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my account suspended?

    Asked by Jenny Williams  on June 19, 2016 at 03:33 PM

    Trying to log in and it says my account is suspended? Why? Trying to login on jotform.com

    My Account JotForm and in
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    JotForm Support

    Answered by BJoanna on June 19, 2016 at 04:13 PM

    Your account is suspended because of your forms:

    Authorization Form 

    Additional Information

    Credit Card Authorization Form 

    Inside of those forms you have fields that collect Credit Card information and that is against JotForm Terms of use.

    Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    You need to delete credit card fields from all of your forms and only then your account can be activated. 

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:

    http://www.jotform.com/help/47-Order-Form-Basics 

    http://apps.jotform.com/category/payment_processing 

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Let us know if you need further assistance.

  • Profile Image

    Answered by Shari DeAngelo  on June 20, 2016 at 05:23 PM

    My account was suspended but I do not think I have any forms that are suspicious or break any of your rules.  If there are, I'm not able to see them now.  Can you help?
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    JotForm Support

    Answered by Kevin_G on June 20, 2016 at 07:18 PM

    Shari,

    I have moved this to another thread, it can be found on this link: https://www.jotform.com/answers/865126 

    We will assist you there as soon as possible. 

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    Answered by Jenny Williams  on June 27, 2016 at 12:03 AM

    Sorry I didn't realize I still have any forms asking for all the information. You guys contacted me last year regarding this and I changed it and thought I deleted them all. If you can see I haven't used that form that asks for all that info since last year some time. Can you reinstate my account so I can delete that form, please?

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    JotForm Support

    Answered by Chriistian on June 27, 2016 at 03:42 AM

    I have deleted the guilty fields in your form so we can activate your account. Your account is now active. You can now use your account. Please do avoid having forms that collects credit card information to avoid your account to be suspended again. Regards.

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    Answered by Jenny Williams  on June 27, 2016 at 11:34 AM

    Thank you for activating it. I believe you will have to activate it again since I tried too many times to log in. It now says Autosuspended. I also said to send me instructions for reset of password because it didn't work and I have not received instructions. Can you please send that to me too. Thank you so much! :)

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    JotForm Support

    Answered by Chriistian on June 27, 2016 at 12:01 PM

    Hi,

    I have reactivated your account. Please delete the forms you no longer need that used to collect credit card information to avoid being auto-suspended again.

     

    Regarding your reset password issue, your email was in our bounce list. That's why you are not receiving email instructions. I now removed it and you should be able to receive the reset password email the next time you try to click Forgot Password.