Why is my account suspended?

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    Jenny Williams 
    Asked on June 19, 2016 at 03:33 PM

    Trying to log in and it says my account is suspended? Why? Trying to login on jotform.com

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    Answered on June 19, 2016 at 04:13 PM

    Your account is suspended because of your forms:

    Authorization Form 

    Additional Information

    Credit Card Authorization Form 

    Inside of those forms you have fields that collect Credit Card information and that is against JotForm Terms of use.

    Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    You need to delete credit card fields from all of your forms and only then your account can be activated. 

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:




    Let us know if you need further assistance.

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    Shari DeAngelo 
    Answered on June 20, 2016 at 05:23 PM

    My account was suspended but I do not think I have any forms that are suspicious or break any of your rules.  If there are, I'm not able to see them now.  Can you help?
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    Answered on June 20, 2016 at 07:18 PM


    I have moved this to another thread, it can be found on this link: https://www.jotform.com/answers/865126 

    We will assist you there as soon as possible. 

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    Jenny Williams 
    Answered on June 27, 2016 at 12:03 AM

    Sorry I didn't realize I still have any forms asking for all the information. You guys contacted me last year regarding this and I changed it and thought I deleted them all. If you can see I haven't used that form that asks for all that info since last year some time. Can you reinstate my account so I can delete that form, please?

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    Answered on June 27, 2016 at 03:42 AM

    I have deleted the guilty fields in your form so we can activate your account. Your account is now active. You can now use your account. Please do avoid having forms that collects credit card information to avoid your account to be suspended again. Regards.

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    Jenny Williams 
    Answered on June 27, 2016 at 11:34 AM

    Thank you for activating it. I believe you will have to activate it again since I tried too many times to log in. It now says Autosuspended. I also said to send me instructions for reset of password because it didn't work and I have not received instructions. Can you please send that to me too. Thank you so much! :)

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    Answered on June 27, 2016 at 12:01 PM


    I have reactivated your account. Please delete the forms you no longer need that used to collect credit card information to avoid being auto-suspended again.


    Regarding your reset password issue, your email was in our bounce list. That's why you are not receiving email instructions. I now removed it and you should be able to receive the reset password email the next time you try to click Forgot Password.