What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Spreadsheet plugin answers not displaying in email responsesAsked by DoThisFirst on June 19, 2016 at 05:51 PM
I'm using the spreadsheet plugin, and the entries people write into the spreadsheet are not displayed in their email when they receive their completed form answers. The other answers appear, but not the spreadsheet.
I looked through the forum but couldn't find any solutions.
Any suggestions about what to do?
I cloned your form and I didn't see any issues with the notification. The Spreadsheet widget is showing properly. Here's a screenshot:
However, I was able to replicate the issue in the autoresponder email. In order to fix that, please try deleting the current autoresponder and then create a new one. This will automatically capture all the fields from the form to the autoresponder email.
Hope that helps. Let us know if the issue is still the same. Thank you.