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  • Profile Image

    Spreadsheet plugin answers not displaying in email responses

    Asked by DoThisFirst on June 19, 2016 at 05:51 PM

    I'm using the spreadsheet plugin, and the entries people write into the spreadsheet are not displayed in their email when they receive their completed form answers. The other answers appear, but not the spreadsheet.

    I looked through the forum but couldn't find any solutions.

    Any suggestions about what to do?

    Thanks!

    Page URL:
    https://form.jotform.com/61706587904161

    responses email displaying notification autoresponder
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    JotForm Support

    Answered by Jan on June 19, 2016 at 06:21 PM

    I cloned your form and I didn't see any issues with the notification. The Spreadsheet widget is showing properly. Here's a screenshot:

    However, I was able to replicate the issue in the autoresponder email. In order to fix that, please try deleting the current autoresponder and then create a new one. This will automatically capture all the fields from the form to the autoresponder email. 

    Related guides:
    How-to-Delete-Notifications-Autoresponder
    Creating-a-Form-Autoresponder

    Hope that helps. Let us know if the issue is still the same. Thank you.