What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We have created around 40 accounts and many of them have been suspended

    Asked by andrewreeder on June 20, 2016 at 05:35 AM


    I am using JotForms in my computing class.

    We have created around 40 accounts all using the @hppc.co.uk emaila address.

    For some reason,. some of the accounts have been suspended.

    Can you please help with this asap?

    Many thanks

    Andrew Reeder

    Hurst Prep School 

    Head of Computing

  • Profile Image
    JotForm Support

    Answered by Welvin on June 20, 2016 at 10:42 AM

    Yes, a lot of the accounts that belongs to the domain hppc.co.uk has been suspended. I will have to ask our higher ups or backend team with regards to this matter. I'm sure there's a reason behind the suspension. I'll keep you posted. 

  • Profile Image
    JotForm Support

    Answered by Welvin on June 20, 2016 at 11:18 AM

    Just got a reply. It's because our system detected that your IP Address has too many accounts. Our system did the suspension. 

    I'm not sure if this is an option for you, but I think upgrading your account and adding the others as your sub-user accounts will do. You can go for the Gold Plan which allows you to add 100 sub-user accounts. 


    I'm also not sure if there's another way around this, but I will try to ask our Team Manager about it. I'll let you know.