- andrewreederAsked on June 20, 2016 at 05:35 AM
I am using JotForms in my computing class.
We have created around 40 accounts all using the @hppc.co.uk emaila address.
For some reason,. some of the accounts have been suspended.
Can you please help with this asap?
Hurst Prep School
Head of Computing
- JotForm SupportWelvinAnswered on June 20, 2016 at 10:42 AM
Yes, a lot of the accounts that belongs to the domain hppc.co.uk has been suspended. I will have to ask our higher ups or backend team with regards to this matter. I'm sure there's a reason behind the suspension. I'll keep you posted.
- JotForm SupportWelvinAnswered on June 20, 2016 at 11:18 AM
Just got a reply. It's because our system detected that your IP Address has too many accounts. Our system did the suspension.
I'm not sure if this is an option for you, but I think upgrading your account and adding the others as your sub-user accounts will do. You can go for the Gold Plan which allows you to add 100 sub-user accounts.
I'm also not sure if there's another way around this, but I will try to ask our Team Manager about it. I'll let you know.