What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notification

    Asked by Vitaliy on June 20, 2016 at 09:02 AM
    I have the same problem. How to fix it? All settings are normal.
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    JotForm Support

    Answered by John_Benson on June 20, 2016 at 09:33 AM

    I wasn't able to locate your JotForm account. Can you please log in to your account when you post your reply here in the forum. Also, please provide the form ID or form URL so that we can search for your account.

    Your email address is not in the bounce list. We'll wait for you reply. Thanks!