What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive email notification

    Asked by melados on June 20, 2016 at 09:03 AM

    same problem here

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    JotForm Support

    Answered by John_Benson on June 20, 2016 at 09:59 AM

    Your email is not in the bounce list. I have checked the mail logs and I can see that notifications were sent successfully. I also did a test submission and it was sent properly. Here's a screenshot:

    I checked your email notification and I can see that it is configured correctly. Please check your spam folders. You can also white list our mail servers and IP addresses.

    Related guide: How to Setup Email Alerts to Prevent Email Bouncing Related Issues

    Hope that helps. Thank you.