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    Unable to receive email notification

    Asked by melados on June 20, 2016 at 09:03 AM

    same problem here

    email notification bounce list unable to receive email notification not receiving
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    JotForm Support

    Answered by John_Benson on June 20, 2016 at 09:59 AM

    Your email is not in the bounce list. I have checked the mail logs and I can see that notifications were sent successfully. I also did a test submission and it was sent properly. Here's a screenshot:

    I checked your email notification and I can see that it is configured correctly. Please check your spam folders. You can also white list our mail servers and IP addresses.

    Related guide: How to Setup Email Alerts to Prevent Email Bouncing Related Issues

    Hope that helps. Thank you.