What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is a deleted original form that was cloned still working on my website?

    Asked by BlackSwanArts on June 20, 2016 at 09:47 AM

    Hi - I handed over a Jotform account which I set up years ago to a colleague and something seems to have gone wrong and I have been asked to help fixed it.

    I set up a form called Black Swan Arts Information Submission on this account (form id 50116681631348) and embedded it on this page ... http://www.blackswan.org.uk/marketing/

    It seems that my original form was cloned and then deleted, but the new version hasn't worked because they didn't re-embed code for the new cloned version.

    I can sort that, but I am curious as to why the original version is still working! even though it has been deleted from the account, and also why we have 14.94MB of space used on an account that has zero submissions.

    Many thanks in anticipation.

    Black Swan Arts

     

     

    Page URL:
    http://www.blackswan.org.uk/marketing/

    deleted form working form missing archived form form was cloned
  • Profile Image
    JotForm Support

    Answered by KadeJM on June 20, 2016 at 10:30 AM

    I see you basically are having a problem with a form that appears to have been deleted even though it's still showing up as working on your website after cloning.

    The reason this has happened is because the original form was archived and not deleted. 

    If you go to My Forms >>> Archive you will find it there and you can unarchive it if you wish.

    This is the reason it is still working on your website otherwise if it actually was deleted then your website spot where the form is embedded would display a message saying "this form has been deleted.." to your site visitors.