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    I am not receiving email notifications when my survey is completed by my colleagues

    Asked by pgentner on June 20, 2016 at 10:48 AM

    I read the questions on your website from others with the same problem, and I looked at the settings, and confirmed that my email address is listed in the notifications section.  Still, no notifications.

    Please help.  Thanks so much.

    Paula Gentner

    Page URL:
    https://www.jotform.com//?formID=50254775171152

    survey email notifications not receiving email
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    JotForm Support

    Answered by Welvin on June 20, 2016 at 11:49 AM

    There were failed logs for the recipient of the form, but your most recent submissions are sent based on our logs so I think you've figured this out already. If not, you can troubleshoot the problem with the help of the following guides:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

    We recommend whitelisting our list of IP Addresses and Sending Domains and adding noreply@jotform.com and noreply@formresponse.com to your safe sender or contact list.