Having trouble log in enter email and PW it does nothing

  • Morton Block
    Asked on June 20, 2016 at 11:23 AM
  • Kiran Support Team Lead
    Replied on June 20, 2016 at 12:17 PM

    As I check your email address in our records, I see that there is only a guest account with no forms. However, when I check the form which is embedded in the contact page of the web site provided there is an account Mortonb registered using mo*****tes@gmail.com. If you have forgotten the password, you may request for a password reset from the Login screen so that the password reset instructions shall be sent to the email address registered.

    Having trouble log in  enter email and PW it does nothing Image 1 Screenshot 20

    Hope this information helps!

  • Morton Block
    Replied on June 20, 2016 at 2:27 PM

    is the account name and user name the same?


    ...
  • Kiran Support Team Lead
    Replied on June 20, 2016 at 2:59 PM

    Yes. The account name and username are the same. You can try logging into your account by using username or email address.

    Hope this information helps!