not receiving emails

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    miguel 
    Asked on June 20, 2016 at 11:27 AM

    I'm emailing on behalf of the New York Yacht Club. Their online guest form may not be working. No forms are being delivered to their email. Can someone take a look and get back to me? If possible call 908.654.0900 x1. 

     

    Thanks,

     

    -Miguel

  • Profile Image
    BDAVID
    Answered on June 20, 2016 at 12:17 PM

    We need you to share the direct link of the form, or the URL of the webpage where you have embedded the form in order to inspect further.

    Please note that if the form is hosted in a guest account, it relies on your browsers cache, so whatever happens to it, you form may purge. So, we recommend you to register a free account, and we will transfer the form if it's not automatically carried over.

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    miguel 
    Answered on June 22, 2016 at 09:30 AM

    please give me a call. 908.654.0900 x1

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    BDAVID
    Answered on June 22, 2016 at 11:13 AM

    We do not have phone support. We can assist you via email at support@jotform.com or forum support. 

    If are still not receiving email notifications, check if the email address is not in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Let us know if you need more help.

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    miguel 
    Answered on June 22, 2016 at 12:18 PM

    http://form.jotform.us/form/50725807387160

     

    that is the form.

     

    what  can i do?

  • Profile Image
    BDAVID
    Answered on June 22, 2016 at 01:39 PM

    That form belongs to the account username "danielaburton". Upon checking the recipient emails:

    l****p@nyyc.org

    b****j@nyyc.org

    q*************hc@nyyc.org

    I see they are not in bounce list. Please do the following:

    1) Check your spam folders.

    2) White-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.