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    Matrix table not showing in email notification

    Asked by andersonjesus on June 20, 2016 at 01:39 PM

    Good afternoon!

     

    I'm having trouble receiving field information "{INPUT4}", this information is not coming in response copor in my email.

     

    I am awaiting for your return, thank you!!!

    receiving forms incomplete email recipients form field matrix table not showing
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    JotForm Support

    Answered by John_Benson on June 20, 2016 at 03:12 PM

    I was able to replicate your issue. The Matrix table is not showing in the notification email. The solution is to delete the current notification and then creating a new one. When you create a new one, all form fields will be captured automatically. 

     

    Deleting Email Notification

    Click the Emails button in the toolbar. After that, hover your mouse to the Notification and then click the Delete button.

     

    Creating a New Email Notification

    Click the Create New Email button.


    Select the Notification Email option.

    Complete the settings and then click the Save button.

     

    Related guide: 
    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder
    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope that helps. Thank you.