What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The data is being transferred to the Excel spreadsheet, but is encoded.

    Asked by chsmc on June 20, 2016 at 02:04 PM

    The data is being transferred to the Excel spreadsheet, but is encoded. Is there a way for me to export it without the encoding?



    This is a re-post of a comment on How to Export Form Data to Excel

    excel report download excel encrypted form
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    JotForm Support

    Answered by Mike on June 20, 2016 at 03:07 PM

    The data on encrypted forms is encoded in our storage. Unfortunately, it means that reports and submission PDF downloads are not supported on encrypted forms. The data is only decrypted locally (in your browser) once you upload the private key file, so we do not actually have the decrypted data on our side to export it.

    If you need the Excel and other reports, you will need to use standard forms.