What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to retrieve information of a user already submitted?

    Asked by dinukshi on June 20, 2016 at 02:42 PM

    Is it possible to do this:

    Customer enters her user name & password. Also fills up the form. Then clicks submit.

    Customer comes back on another day to the same form. 

    She enters her user name & password & then clicks a retrieve button.

    Upon verification of both entries, the form is populated with the information she entered on the previous day.

    She updates the information on the form as required & clicks submit again.


    Example form:












    Please let me know if this can be done. Thanks

  • Profile Image

    Answered by dinukshi on June 20, 2016 at 03:41 PM

    BTW, here is the link to the form I created which needs this retrieval function:


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    JotForm Support

    Answered by Kiran on June 20, 2016 at 05:06 PM

    Unfortunately, it is not possible to retrieve the data from the submission data by searching. Also, we do not allow our users to create login forms and it violates our terms of usage. We request you to remove the guilty fields from your JotForm immediately to avoid suspension of the account. 

    In order to assist you with your requirement, you may consider providing your user with the Edit submission link in an auto-responder so that they can always visit their submission and edit the information by clicking on the link. 

    Please refer to the guide below that can help you with this.


    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image

    Answered by dinukshi on June 25, 2016 at 02:32 PM

    Ok I understand, I have removed the user name & password fields.

    This is my Q now:

    if some looses or deletes the email with edit  link, how can he request for a new one? do u have a "i lost my form responses, please resend" form?
  • Profile Image

    Answered by Ben on June 25, 2016 at 04:33 PM

    Thank you for removal of the same.

    In regards to your 2nd question. Since we can only provide assistance to one question / issue per thread, I have moved your new question to a new thread here: https://www.jotform.com/answers/869364

    On which we will be answering you shortly.