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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Express Form: Submission issue with iphone safari browser

    Asked by Vocaviad on June 20, 2016 at 02:53 PM

    Hey , 

    im trying to use a form and im having some issues with it.

    first i have to say it WORKS PERFECT on my pc  , i use a google chrome browser and every thing is going well.

    when i try to submit the form from my iphone the please wait button stay forever and it doesnt process.

    when i use google chrome on IPHONE it tells me "2popup blocked" it let me choose always show and then nothing happend even if you refresh the web.

     

    i tried to disable the popup blocker from my safari (iphone) and when i try again it tells me 2 time "allow popup" and then it finally launch.

     

    the problem is , i assume that 99% of the user has popup blocker set by default on iphone. 

    i want to make it some how that when you press the submit button it will open Paypal on the same page with out worried about popup , even if means they gonna leave my site.

    i prefer to not make a guide "how to solve please wait" with enabling popup because i guess many people just wont do that.

     

    this is my website with the form:(this is the url after edit)

    http://www.royaltyfreely.com/#!tut/cfvg 

    this is the form iframe :

     

     

     

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.me/61702853069458"

          frameborder="0"

          style="width:100%;

          height:539px;

          border:none;"

          scrolling="no">

       

       

    (every time the forum delete some parts so please follow my form from my account and not the iframe i provide here tnx)

     

    i hope you can help me , i really want to make it work and go premium :)

     

    thanks,

    Aviad.

     

    Page URL:
    http://www.royaltyfreely.com/#!tut/cfvg

    wix site paypal form paypal express
  • Profile Image

    Answered by Vocaviad on June 20, 2016 at 03:46 PM

    domain has changed but same issue : 

    http://www.royaltyfreely.com/#!tut/cfvg

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    JotForm Support

    Answered by Mike on June 20, 2016 at 05:35 PM

    I would like to suggest trying a PayPal Standard integration instead of the PayPal Express.

    With the PayPal Standard integration the form user should be automatically redirected to the PayPal payment page upon a form submission.

    If you need any further assistance on this, please let us know.

  • Profile Image

    Answered by Vocaviad on June 20, 2016 at 06:18 PM

    Mike you can not imagine how much i love you now!

     

    Thanks alot!!!!