Unable to login

  • Profile Image
    Asked on June 20, 2016 at 03:15 PM

    I am unable to login to my account. I have tried retrieving my password using both the username and email address and it says it was successful in sending the reset password link but I never get the link in my email and it is not being sent to spam or junk.

  • Profile Image
    Answered on June 20, 2016 at 04:20 PM

    I see that your email address is in our bounce list and so you are not receiving the password reset email. I have now removed it from the bounce list. Please try requesting the password reset once again and you should be receiving the email with the link to reset the password.

    Please get back to us if the issue still persists. We will be happy to assist you further.