What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to login

    Asked by Andy  on June 20, 2016 at 03:15 PM

    I am unable to login to my account. I have tried retrieving my password using both the username and email address and it says it was successful in sending the reset password link but I never get the link in my email and it is not being sent to spam or junk.

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    JotForm Support

    Answered by Kiran on June 20, 2016 at 04:20 PM

    I see that your email address is in our bounce list and so you are not receiving the password reset email. I have now removed it from the bounce list. Please try requesting the password reset once again and you should be receiving the email with the link to reset the password.

    Please get back to us if the issue still persists. We will be happy to assist you further.