What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Total submissions storage value is not re-calculating properly

    Asked by amssantabarbara on June 20, 2016 at 03:29 PM

    I keep getting emails about my form storage and data costs.

    The email says I have over 600 submissions but I've removed hundreds and I see less than 200.  Can you let me know what I'm doing wrong and how I can delete the submissions?


    I don't know how to screenshot once I'm in this contact window but my account is ams santa barbara and my email is tclark@amsentertainment.com



  • Profile Image
    JotForm Support

    Answered by Mike on June 20, 2016 at 04:46 PM

    Thank you for contacting us.

    The total submissions storage value has been re-calculated for your account. The issue should be fixed.

    If you need any further assistance, please let us know. We will be happy to help.