Total submissions storage value is not re-calculating properly

  • Profile Image
    amssantabarbara
    Asked on June 20, 2016 at 03:29 PM

    I keep getting emails about my form storage and data costs.

    The email says I have over 600 submissions but I've removed hundreds and I see less than 200.  Can you let me know what I'm doing wrong and how I can delete the submissions?

     

    I don't know how to screenshot once I'm in this contact window but my account is ams santa barbara and my email is tclark@amsentertainment.com

     

    thanks

  • Profile Image
    Mike
    Answered on June 20, 2016 at 04:46 PM

    Thank you for contacting us.

    The total submissions storage value has been re-calculated for your account. The issue should be fixed.

    If you need any further assistance, please let us know. We will be happy to help.