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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When someone does not enter the recaptcha correctly, the backup "captcha" does not work properly.

    Asked by ModernTheorie on November 05, 2010 at 07:57 PM

    I have a premium account and when I was using the free account the recaptcha worked fine. But now when someone does not enter the recaptcha correctly, the backup "captcha" does not work properly. No matter how many times you enter the text in the image it doesn't work.

    If you get the first captcha right it's fine. But if you don't, you're presented with another simpler looking captcha that doesn't work no matter how many times you try to enter the right text. Anyone know what the problem could be?

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    JotForm Founder

    Answered by aytekin on November 08, 2010 at 10:28 AM

    We will look into this problem and get back to you.

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    Answered by serkan on November 22, 2010 at 06:41 AM

    @ModernTheorie I've tested your forms and they seem to work fine. Can you confirm that this problem is still exists.