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  • Profile Image

    Email Notifications: Emails stopped coming.

    Asked by dkunz on June 20, 2016 at 06:24 PM

    Hello - I've been getting an auto-email from a form for months, but it appears it stopped sending them Sunday. I've had 4-5 submissions happen without an email. Please help. Thanks. 

    David dkunz@otcbsa.org

     

    Page URL:
    http://www.jotformpro.com/form/52446824431959

    email auto email stopped coming Submissions thanks hello
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    JotForm Support

    Answered by Kevin_G on June 20, 2016 at 08:40 PM

    I have checked your email address and the reason why you're not receiving emails is because your email address is in our bounce list, I have removed it and you should receive emails now, the reason for the email to be into our bounce list is below: 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I would suggest you to follow this guide in order to properly set up your emails, so you will avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you stop receiving emails again, then you may check and remove your email address from our bounce list by following the steps on this guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    I can see you're using our default sender email address, and if the issue still persists, please try asking your email provider to white-list our IP addresses, you will find all our info about emails here: Whitelisting-JotMails-IP-Addresses

    In case that you want to resend those failed emails, then you are able to do it by editing the submission, to do it you only need to go to the submissions page and then click on the edit button: 

    Then without making any change click on the submit button and this should send the emails again: 

    Hope this helps.