Email Notifications: Emails stopped coming.

  • dkunz
    Asked on June 20, 2016 at 6:24 PM

    Hello - I've been getting an auto-email from a form for months, but it appears it stopped sending them Sunday. I've had 4-5 submissions happen without an email. Please help. Thanks. 

    David dkunz@otcbsa.org

     

  • Kevin Support Team Lead
    Replied on June 20, 2016 at 8:40 PM

    I have checked your email address and the reason why you're not receiving emails is because your email address is in our bounce list, I have removed it and you should receive emails now, the reason for the email to be into our bounce list is below: 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I would suggest you to follow this guide in order to properly set up your emails, so you will avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you stop receiving emails again, then you may check and remove your email address from our bounce list by following the steps on this guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    I can see you're using our default sender email address, and if the issue still persists, please try asking your email provider to white-list our IP addresses, you will find all our info about emails here: Whitelisting-JotMails-IP-Addresses

    In case that you want to resend those failed emails, then you are able to do it by editing the submission, to do it you only need to go to the submissions page and then click on the edit button: 

    Email Notifications: Emails stopped coming Screenshot 30

    Then without making any change click on the submit button and this should send the emails again: 

    Email Notifications: Emails stopped coming Screenshot 41

    Hope this helps.