What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account was suspended (for suspected phishing)

    Asked by Shari   on June 20, 2016 at 06:36 PM

    My account was suspended but I do not think I have any forms that are suspicious or break any of your rules.  If there are, I'm not able to see them now.  Can you help?

    (sorry, I initially asked this on another thread then realized you were asking people to start their own thread).

    suspected phishing suspected
  • Profile Image
    JotForm Support

    Answered by jonathan on June 20, 2016 at 08:34 PM

    I checked the account/username ShariDe  associated to the email address you used on this thread. But the account is not suspended. It is Active and forms are available.

    You can login to the account at https://www.jotform.com/login

    Please let us know if you are still having issue with the account.

  • Profile Image

    Answered by Mary Mullen  on June 23, 2016 at 11:36 AM

    can you check on my acct as you did with this customer, please?
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 23, 2016 at 12:53 PM

    Mary, 

    I have moved this to another thread, it can be found here: https://www.jotform.com/answers/868051 

    We will assist you there as soon as possible.