Email Auto-Responder: How to change the Reply-To email address?

  • Profile Image
    Asked on June 20, 2016 at 06:48 PM


    I have a problem I use jotform for a number of clients of mine, for some reason I have just noticed that if someone replies to a noreply@ email address I get the email in my personal email account which is registered to my jotform account. Can this be changed someway??

    thanks in advance


  • Profile Image
    Answered on June 20, 2016 at 08:56 PM

    I think when there is not an email address in the reply-to field it will send the email to the address associated to the account or the sender email address, this is the case, there is no reply-to email address in your email auto-responder: 

    Once you set an email address in the "Reply-to Email" then all emails will be sent to that address, please try setting it up and let us know if you have more questions.