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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Auto-Responder: How to change the Reply-To email address?

    Asked by bangeson on June 20, 2016 at 06:48 PM


    I have a problem I use jotform for a number of clients of mine, for some reason I have just noticed that if someone replies to a noreply@ email address I get the email in my personal email account which is registered to my jotform account. Can this be changed someway??

    thanks in advance


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    JotForm Support

    Answered by Kevin_G on June 20, 2016 at 08:56 PM

    I think when there is not an email address in the reply-to field it will send the email to the address associated to the account or the sender email address, this is the case, there is no reply-to email address in your email auto-responder: 

    Once you set an email address in the "Reply-to Email" then all emails will be sent to that address, please try setting it up and let us know if you have more questions.