What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cant Figure out how to set up paypal Payments and get it working

    Asked by fadefml on June 20, 2016 at 07:54 PM

    I try to follow all the directions but i cant seem to get the payment stuff working. Can someone please help me???

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    JotForm Support

    Answered by jonathan on June 20, 2016 at 09:28 PM

    I checked your form https://www.jotform.us/form/61717150192148 and I see that Paypal PRO payment integration is correctly setup on the form.


    Can you provide us more details what exactly is not working on your Paypal form? We will check further once we understand more what is the issue.

    I suggest reviewing this article as well to get a better understanding on how Paypal payment integration work on the form.

    User guide: Difference-Between-PayPal-PayPal-Pro

    Let us know if you need further assistance.

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    Answered by fadefml on June 21, 2016 at 12:30 PM

    Thank you for checking this out. I want to use PayPal Express not paypal pro. Is this possible to do straight from the form? Or does my form have to be embed into a website before I can do so? I Believe i used the widget correctly but It does not seem like it is running correctly. 

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    JotForm Support

    Answered by Kevin_G on June 21, 2016 at 01:31 PM

    I can see you have set up properly your form with PayPal Express, but when I tried to submit the form it shows this error: 

    However, this seems to be on the PayPal's end and I would suggest you to contact with its support in order to ask for help, here is also a link that my be helpful: https://developer.paypal.com/docs/classic/express-checkout/digital-goods/IntroducingExpressCheckoutDG/