What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email verification code not received.

    Asked by huntleighusa on June 20, 2016 at 08:17 PM

    Hi. I tried to set up a verified email for an auto response. It said that an email was sent to my email (stuart.jankelovitz@huntleighusa.com). However, I've been waiting for over an hour and no message has been received. Therefore, I couldn't enter the required verification code to complete the setup. Can you please help? Thank you.

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 20, 2016 at 09:34 PM

    I checked our mail logs and it appears that the email verification was sent successfully to your email. Your email address doesn't seem to be in the bounce list so you should receive the email successfully. Can you please check your spam box to see if the email was sent there? You may also try sending another verification code to see if that one is sent correctly.

    If the email is still not received, please let us know.

  • Profile Image

    Answered by jasoncornwell on September 21, 2016 at 05:14 AM

    I'm having exactly the same problem, and noticed there's a few others also. If i've previously unsubscribed from your marketing emails, would this effect my ability to receive notification emails to the same email address? If so, how do i re-subscribe for marketing emails?
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 21, 2016 at 05:32 AM

    Hello @jasoncornwell,

    To better assist you with your concern and avoid any confusion, I have moved your question to a new thread. Please follow this link to view that thread: https://www.jotform.com/answers/937850. Regards.