Not able to download attached file. It shows "Access Denied" error message.

  • Whiterabbitcollective
    Asked on June 20, 2016 at 10:34 PM

    I have a form submission which allows the user to add an attachment. It has been working correctly for a few months now but the latest submission's attachment link doesn't seem to be working, when I try view/download the document it redirects to a page with the below information. 

     


    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>D0E08C22EE7ADC0D</RequestId>
    <HostId>
    OyPPReJlvhkXdfbZ/5ZMBHdy2edzkHzgXluVN9vHb5OwQQKDekF2ugJVOzWiFLMJQj+ZqZnJLuA=
    </HostId>
    </Error>
     
    Page URL: http://www.whiterabbitcollective.com.au/join.html
  • Ashwin JotForm Support
    Replied on June 20, 2016 at 11:08 PM

    Hello Whiterabbitcollective,

    I'm sorry for the trouble caused to you.

    I did check your last received submission and I was able to download both the attached files. Here are the URLs:

    https://www.jotform.com/uploads/Whiterabbitcollective/53123662629860/341024164351988178/Eleleck%20Logo%20.docx

    https://www.jotform.com/uploads/Whiterabbitcollective/53123662629860/341024164351988178/Eleleck%20Price%20List-%20White%20Rabbit%20Collective%20.pdf

    The last submission you received in your form was on 06/06. Can you please share the file URL which you are trying to download and we will take a look.

    I see that the submission you received on 06/02 has a file attached which shows the error message you have mentioned:  https://www.jotform.com/uploads/Whiterabbitcollective/53123662629860/340727465904362654/SHEEPISH%20PRICE%20LIST%202.doc

    Is this the file with which you are having issue with? It seems the file was not uploaded successfully because of intermittent connection between the browser and the website. User's intermittent internet connection at that time of the file transfer could also cause this issue. I would suggest you to please ask your user to upload this file again.

    Do get back to us with the file URL if you are trying to download some other file and we will see if that can be recovered.

    We will wait for your response.

    Thank you!

  • deana
    Replied on November 5, 2016 at 8:19 AM

    I am having trouble downloading this form that was emailed to me. Can someone please me.

    Error>

    <Code>AccessDenied</Code>

    <Message>Access Denied</Message>

    <RequestId>9D7199F5A44C7458</RequestId>

    <HostId>

    kNzB1hL6KljLk/pXLb7dP+8ZSf0UBlffyUK3v8AnQSJFMMuY+0T2bSIvL8QDIPfy0Di8FlgfAso=

    </HostId>

    </Error>

     

  • Nik_C
    Replied on November 5, 2016 at 4:28 PM

    @deana

    I opened a separate thread for you, to avoid any confusion, and you can find it here.

    Thank you!

  • ricardo salazar
    Replied on July 25, 2017 at 5:53 AM

    i am having trouble downloading, this is will open <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>6487E242025BDDC9</RequestId><HostId>zwoG+kZOhumObAqibhf6Mu40jUxhVZ5CMXp1yW4Waqr+WjMAHxxOycWAbX3Qv4WJxq1M0yc63Q8=</HostId></Error>

    please help

  • Ashwin JotForm Support
    Replied on July 25, 2017 at 9:42 AM

    Hello ricardo,

    This is a very old thread. I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/1207715

    Thank you!