Forms arrive in spam folder

Hello, we really love the forms and we are considering to get a monthly subscription.

The only problem is that the forms we test always end up in the spam folder. Any idea why this is happening? We don't run any super virus or spam protection software, just ESET Antivirus. We use Outlook 2016.

 

Thanks in advance!

 

Nick

Hello,

Unfortunately this is up to your mail provider. Please be sure that the 'sender email' of the notification email is set to "noreply@jotform.com" 

In order to solve the issue permanently you can ask your mail provider admin to add these IP list to whitelist.

http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

Best Regards

Thank you, we will look into that.

Van: JotForm [mailto:noreply@jotform.com]
Verzonden: dinsdag 21 juni 2016 13:08
Aan: Nick Steemans
Onderwerp: Re: Forms arrive in spam folder
A new response has been received:
[JOTFORM]
Answered by kutlu
Hello,
Unfortunately this is up to your mail provider. Please be sure that the 'sender email' of the notification email is set to "noreply@jotform.com"
In order to solve the issue permanently you can ask your mail provider admin to add these IP list to whitelist.
http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Best Regards
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@steemansnick I opened a new thread for you and you can find it here since it is an unrelated issue to this one. Please open separate threads for each question so we can address your problem accordingly.

Thank you