Forms arrive in spam folder

  • Profile Image
    steemansnick
    Asked on June 21, 2016 at 04:36 AM

    Hello, we really love the forms and we are considering to get a monthly subscription.

    The only problem is that the forms we test always end up in the spam folder. Any idea why this is happening? We don't run any super virus or spam protection software, just ESET Antivirus. We use Outlook 2016.

     

    Thanks in advance!

     

    Nick

  • Profile Image
    kutlu
    Answered on June 21, 2016 at 07:08 AM

    Hello,

    Unfortunately this is up to your mail provider. Please be sure that the 'sender email' of the notification email is set to "noreply@jotform.com

    In order to solve the issue permanently you can ask your mail provider admin to add these IP list to whitelist.

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Best Regards

  • Profile Image
    steemansnick
    Answered on June 22, 2016 at 06:45 AM
    Thank you, we will look into that.
    Another problem is that the design won’t update. Not even after saving, reloading, refreshing,… nothing makes it work.
    See attachment please.
    Nick

    Van: JotForm [mailto:noreply@jotform.com]
    Verzonden: dinsdag 21 juni 2016 13:08
    Aan: Nick Steemans
    Onderwerp: Re: Forms arrive in spam folder
    A new response has been received:
    [JOTFORM]
    Answered by kutlu
    Hello,
    Unfortunately this is up to your mail provider. Please be sure that the 'sender email' of the notification email is set to "noreply@jotform.com"
    In order to solve the issue permanently you can ask your mail provider admin to add these IP list to whitelist.
    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
    Best Regards
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  • Profile Image
    Nik_C
    Answered on June 22, 2016 at 09:50 AM

    @steemansnick I opened a new thread for you and you can find it here since it is an unrelated issue to this one. Please open separate threads for each question so we can address your problem accordingly.

    Thank you