What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downloading Data

    Asked by MADABOUT on November 06, 2010 at 05:44 AM

    I have been trying to download the data from 2 of my forms for the last half an hour.  It is not a huge file at all - maybe 12MB at most.  My IE browser is hanging.  I fird up Opera and it sems that you are doing maintenance.

    I have a business to run.  Is it possible that maintenance can be donwe during less pressured times of the day - ie when bot the US and the UK are asleep?

    This is the last 3 weeks of a multi million pound campaign and I need to have data in for reporting and to be able to raise the refunds that fall due.  Every entry is for a potential £200 or $400 that I need to settle within 28 days.

    If it ain't broke......

    Angus

  • Profile Image

    Answered by MADABOUT on November 06, 2010 at 05:53 AM

    Typical - sendig a private email is useless because of maintenance issues.

    I will get plan B into action and transfer to my other form builders account in a moment

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    Answered by MADABOUT on November 07, 2010 at 04:52 AM

    This is utterly ridiculous.

     

    I have not been able to get to the submissions page at all today.  Just hangs.  Sort it out, please

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    JotForm Founder

    Answered by aytekin on November 08, 2010 at 09:27 AM

    Sorry about the problems. We did not have any maintenence on saturday but that error can also show up when there is a problem with database connection. One of our servers had trouble on Saturday. I think you hit the site during that. I'll send you an email from my email address so you can contact me directly when you get this kind of problem in the future. I'll also make sure that your emails are prioritized.