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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Missing submissions on the form

    Asked by becshall73 on June 21, 2016 at 08:34 AM

    Hi,

    My form has 3 blank submissions. This shouldn't be possible as there are some compulsory questions.  Please could you investigate.  My concern is that some customers may think they have placed an order, but I have no record of it.

    The submission numbers are 00053, 00054, 00055.

    Thanks.

    Page URL:
    https://form.jotformeu.com/61661744057357

    Submissions missing
  • Profile Image
    JotForm Support

    Answered by jonathan on June 21, 2016 at 09:51 AM

    I was able to see the problem also on your form https://www.jotformeu.com/form/61661744057357

    After 00052, the next entry jumps to 00056. So there were 3 missing entry on June 17, 2016.

     

    I have elevated this issue to our higher team support so that they can help us find out what happened to missing data.

    We apologize for the inconvenience caused. We will notify you here once we have update on the status.

    Thank you.

  • Profile Image

    Answered by becshall73 on June 22, 2016 at 05:22 PM

    Hi, is there any news on this?

    Thanks.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 22, 2016 at 09:34 PM

    Unfortunately, we have not received updates from our second level about the progress on this thread. 

    I have checked your form and submissions, I can see the issue is still there, we should wait from an update from the developer assigned. 

    Thanks for your understanding.