Missing submissions on the form

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    becshall73
    Asked on June 21, 2016 at 08:34 AM

    Hi,

    My form has 3 blank submissions. This shouldn't be possible as there are some compulsory questions.  Please could you investigate.  My concern is that some customers may think they have placed an order, but I have no record of it.

    The submission numbers are 00053, 00054, 00055.

    Thanks.

  • Profile Image
    jonathan
    Answered on June 21, 2016 at 09:51 AM

    I was able to see the problem also on your form https://www.jotformeu.com/form/61661744057357

    After 00052, the next entry jumps to 00056. So there were 3 missing entry on June 17, 2016.

     

    I have elevated this issue to our higher team support so that they can help us find out what happened to missing data.

    We apologize for the inconvenience caused. We will notify you here once we have update on the status.

    Thank you.

  • Profile Image
    becshall73
    Answered on June 22, 2016 at 05:22 PM

    Hi, is there any news on this?

    Thanks.

  • Profile Image
    Kevin_G
    Answered on June 22, 2016 at 09:34 PM

    Unfortunately, we have not received updates from our second level about the progress on this thread. 

    I have checked your form and submissions, I can see the issue is still there, we should wait from an update from the developer assigned. 

    Thanks for your understanding.