Can we know when we are added to the Bounce List?

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    smfrt
    Asked on June 21, 2016 at 09:21 AM

    Can we whitelist our emails, OR at the very least know WHEN we are put on your Bounce List!!!

    we have NO clue WHEN we are put your bounce list, and have no idea when we are not getting emails.

    Bueller...if you are NOT here, please raise your hand ;->



    This is a re-post of a comment on How to Remove Your Email Address from Bounce List

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    Carina
    Answered on June 21, 2016 at 10:27 AM

    :) I get your point, but there are several reasons for an email to be in the bounce list.
    One of them is that your email is blocking our email addresses and sending a warning email will not have any impact, as you would still not be able to receive the warning.

    A workaround might be to have more than 1 email notification being sent to different email addresses. You can take a look at our guide on how to prevent bouncing issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues 

    Let us know if we can assist you further.   

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    ashwin_d
    Answered on July 05, 2016 at 06:18 AM

    Hello Packimpex,

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/875620 

    Thank you!