What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Incomplete Submission

    Asked by ncramfootballgolf on June 21, 2016 at 10:55 AM

    When there is an incomplete submission, are you just waiting for payment to process or has the person not submitted a credit card?

    credit card OR a
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    Answered by Carina on June 21, 2016 at 12:02 PM

    When there is an incomplete payment, user submitted the form but failed to enter the payment details. It is then necessary for the user to make a new submission if payment is necessary.

    You can see here more information on Incomplete Payments:

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Let us know if we can assist you further.