JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
When there is an incomplete payment, user submitted the form but failed to enter the payment details. It is then necessary for the user to make a new submission if payment is necessary.
You can see here more information on Incomplete Payments:
Let us know if we can assist you further.