What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do you determine if the Auto-responder was sent?

    Asked by eileen_kelly621 on November 06, 2010 at 08:12 AM

    Some users tell me they never received an Auto-responder.  How do you determine if they did or not?  In the Grid view of Submissions, there is a column that looks like it is labled "Notifier" but not one for Auto-responder.  

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    JotForm Founder

    Answered by aytekin on November 08, 2010 at 10:32 AM

    If you have an auto-responder setup, it will be always sent. It is another matter if it is received by the user or not. If the user entered an incorrect email address or if the user's email software thinks the auto-response email is spam, it will not be received by the user.