How do you determine if the Auto-responder was sent?

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    Asked on November 06, 2010 at 08:12 AM

    Some users tell me they never received an Auto-responder.  How do you determine if they did or not?  In the Grid view of Submissions, there is a column that looks like it is labled "Notifier" but not one for Auto-responder.  

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    Answered on November 08, 2010 at 10:32 AM

    If you have an auto-responder setup, it will be always sent. It is another matter if it is received by the user or not. If the user entered an incorrect email address or if the user's email software thinks the auto-response email is spam, it will not be received by the user.