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jasongladAsked on June 21, 2016 at 11:13 AM
I am no longer receiving submissions to my email address. Please help.
Jason Gladowsky
631 678 3407
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Kiran Support Team LeadReplied on June 21, 2016 at 12:11 PM
I see that your email address is in our bounce list and so the notifications are being sent to your email. It looks like your email server is blocking the emails sent from our IP address/email address. Please try whitelisting the IP address/email addresses in your email to receive email notifications normally. I have now removed it from our bounce list and you should be receiving emails now.
We also request you go through the guide below that can help you with troubleshooting email delivery issues.
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Please get back to us if the issue still persists. We will be happy to assist you further.