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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form encryption: Some of the fields in the submission data are not decrypting properly

    Asked by bmccain on June 21, 2016 at 11:22 AM

    I've got a pretty large form with encryption and 419 submissions. 

     

    I know about all of the things I can't do: CSV, PDF, Excel etc. However, I have problems within the view submissions area.

    The search field at the bottom does not work properly. It will not find the records.

    Also, some of the field do not unencrypt:

     

     

    Thanks,

     

    unencrypt Submissions JotForm uploads excel CSV
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    JotForm Support

    Answered by Kiran on June 21, 2016 at 12:26 PM

    I understand that your form is encrypted and some of the form submissions data is not displaying decrypted after uploading the key. Is that correct? 

    Could you confirm that there is only one key generated for the form after enabling the form encryption and you are using the same key? You may be experiencing the issue when the correct key is not uploaded. Once the data is decrypted, you should be able to search the data from the submissions. Please try logging into an incognito/private window and check if the submissions are viewed normally for this form after uploading the key.

    Also, please go through the guide below that can help you with more information on encrypted forms.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Please get back to us if you need any further assistance. We will be happy to help.

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    Answered by bmccain on June 23, 2016 at 04:39 PM

    I can confirm only 1 key was ever generated and used. When uploaded, some of the fields do not unencrypt. I tried the in cognito window as well and no luck. 

     

    The search still does not find all results as well. 

     

     

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    JotForm Support

    Answered by Kiran on June 23, 2016 at 05:29 PM

    Thank you for the confirmation. Since the form is encrypted, we cannot check the submissions from our end. However, I'm forwarding the issue to our backend team to investigate the issue further. Meanwhile, it would be helpful if you can provide us with another screenshot that can display more submissions or a screencast of the submission screen that can help our team to identify the issue quickly.

    You may use Jing software to capture and share your screencast.

    https://www.techsmith.com/jing.html

    Thanks!

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    Answered by bmccain on June 24, 2016 at 12:49 PM

    Here's a screencast of the bugs: &feature=em-upload_owner" rel="nofollow">https://

    Enjoy

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    JotForm Support

    Answered by Kiran on June 24, 2016 at 01:12 PM

    Thank you for providing us with the screencast of the submissions that explains the issue with searching function. However, it is shown with the same submission that is having the issue as in the screenshot provided.

    I see that the issue is already assigned to one of our development team members and will be looking into it. Could you confirm that if there are any other submissions are having the decrypting issue other than this submission?

    Thanks!

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    Answered by bmccain on June 24, 2016 at 03:03 PM

    Yes, there are others:

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    JotForm Support

    Answered by BDAVID on June 24, 2016 at 03:34 PM

    Thanks for sharing, I am including this to our second level, you will be updated via this thread when this gets fixed.

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    JotForm Support

    Answered by NeilVicente on July 02, 2016 at 05:44 AM

    Hi Brad,

    We have released an update today that we think addresses the issue about some submission data not being decrypted.

    Can you please check if this resolves your problem?

    Thanks,

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    Answered by Brad  on July 07, 2016 at 04:31 PM

    Thanks. That seemed to help. 

    However the search function is still not working. 

     

     

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    JotForm Support

    Answered by Kiran on July 07, 2016 at 08:56 PM

    Thanks for the confirmation. The issue with the search function of the submissions is moved to a separate thread and shall be addressed there shortly.

    http://www.jotform.com/answers/877997

    Thank you!