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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not receiving emails on my Inbox

    Asked by Andrea_Rizzo on June 21, 2016 at 12:17 PM

    I don't understand how to do it, I do not receive the registration email to forms

    Emails inbox receiving receiving emails
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 21, 2016 at 01:12 PM

    I have checked your email address and it is not in our bounce list, this is the most common reason why emails are not sent.

    However, as this is not the case I would suggest you to check your spam and junk folders, emails should be there, sometimes there is missing info and some email providers will not accept emails like these, this is why I suggest you to follow this guide in order to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    I have also notified that email notifiers only have undefined in it, first I though it was a glitch, but tested adding a new email and I can see all the info is being added properly, seems like you have deleted the fields that were in the email and this is why it says undefined, I would suggest you to add fields or re-do the emails.

    If the issue still persists, please try using SMTP to send your emails, if after doing this you're not receiving emails, let us know, we will be glad to take a deeper look to your form.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 21, 2016 at 01:14 PM

    Seems like the image did not upload completely, here is the complete image: