What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    More responses than realistically expected

    Asked by David on March 22, 2012 at 09:28 AM

    Hi Jotform team.

    I set a simple email sign-up for



    Just add your name and email.

    We were getting an unrealistic number of replies.

    And when we replied to confirm their sign up no a one replied.


    So I took the facility off. And still the sign ups come?


    Can you please tell me whats going on?


    Thanks, David 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by mliz on March 22, 2012 at 09:42 AM

    There are two guests accounts associated with your email address on the first account no forms are present however in the second guest account the form is still active, spammers/spambots may have got hold of the form url and made the submissions. Guest accounts can have up to 20 submissions right now the quota for the said form is 19. What you can do is to register for a free account using the existing email then completely disable the form.

    Once you go to the JotForm page under My Forms, you should see something like this on the left side:

    Just create an account and use your own email address. Your guest account will be merged with this new account.
    Let us know if you have further questions.