What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Neither Notifier nor Auto-Responder emails are being sent to email accounts managed through Network Solutions.

    Asked by lucybaney on June 21, 2016 at 02:19 PM

    I've provided a URL below, but the problem is happening on all forms I previously created (and which worked fine when originally published).

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 21, 2016 at 03:42 PM

    I have checked your email address and it is in our bounce list, this is the reason why you're not receiving email notifications. 

    I would suggest you to take a look on this guide in order to set up your email notifications to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Here is a guide that will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    If the issue still persists, please ask your email provider to white-list our IP addresses, this info is on this guide: Whitelisting-JotMails-IP-Addresses

    I have also tested your form and noticed that email was sent successfully, you can check the email history as well by following this guide: How-to-View-All-Your-Form-Email-History

    Hope this helps.