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    Neither Notifier nor Auto-Responder emails are being sent to email accounts managed through Network Solutions.

    Asked by lucybaney on June 21, 2016 at 02:19 PM

    I've provided a URL below, but the problem is happening on all forms I previously created (and which worked fine when originally published).

    Page URL:
    http://www.softskillsbuilder.com/p/tips-for-supporting-job-seekers-thr<br/>ough.html

    Emails network email sent
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    JotForm Support

    Answered by Kevin_G on June 21, 2016 at 03:42 PM

    I have checked your email address and it is in our bounce list, this is the reason why you're not receiving email notifications. 

    I would suggest you to take a look on this guide in order to set up your email notifications to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Here is a guide that will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    If the issue still persists, please ask your email provider to white-list our IP addresses, this info is on this guide: Whitelisting-JotMails-IP-Addresses

    I have also tested your form and noticed that email was sent successfully, you can check the email history as well by following this guide: How-to-View-All-Your-Form-Email-History

    Hope this helps.