What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is one element in my form missing?

    Asked by Thaxton Rivers  on June 21, 2016 at 02:32 PM

    I recently created my first form using JotForm (very cool).  However, I have one field that shows to be present on my Form Manager side - but does not appear in the published version.

    Please advise ASAP on how to identify the issue and correct it.  

    Time is of the essenvce for this, so please expedite this solution promptly.

    Thanks,

    Thaxton Rivers 

    Page URL:
    https://form.jotform.com/CQ22/cqSQR1

    in JotForm thanks solution and
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    JotForm Support

    Answered by Kevin_G on June 21, 2016 at 04:05 PM

    I checked your form and it shows the same fields when loading it and when checking it in the Form Builder, here is what I can see: 

    Seems like you were able to resolve it, but if this is still there, please let us know the field's name and we will be glad to check your from again. 

    I would suggest you to check your conditions, or check if the form is not set as hidden, it may be the reason why it only shows in the Form Builder.