What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't tell if our upgrade to bronze went through

    Asked by HollywildHappenings on June 21, 2016 at 03:55 PM

    We showed a decline on one attempt to upgrade then realized our card was outdated.  Then we tried with the new card and it went through on our end.  I got a message saying we'd been upgraded, then it changed saying there was a problem.  Can you confirm that we are indeed upgraded to Bronze level of subscription?

    Thank you, 


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    JotForm Support Manager

    Answered by Jeanette on June 21, 2016 at 05:08 PM

    Your account shows in Bronze status, to see the new status, simply log out and login back again. Then click on the human shape icon at the top and you should see it.