Why am I still NOT receiving e-mail copies of my submissions?

  • Profile Image
    foothills05
    Asked on June 21, 2016 at 04:57 PM

    I received this from you 6/1/16 however the problem has NOT been corrected:  

    A new response has been received:
    JOTFORM
    Answered by Mike

     

    Unfortunately, your email address ended up in our bounce list.

    We have now removed mentioned email address from the bounce list, so that the email delivery attempts should be restored.

    Related guide:

    How to remove your email address from bounce list

    If you need any further assistance on this, please let us know. We will be happy to help.

    I am paying for a service that I am NOT getting and I am very unhappy.  I need this corrected.  My number is (864) 630-1883.   Your customer service stinks for someone like me who is not computer savvy.

     

     
  • Profile Image
    BDAVID
    Answered on June 21, 2016 at 07:37 PM

    The email address is not longer in bounce list, have you checked your spam folder? I noticed that the notification is not properly setup, the sender name is missing, so please assign to it a field of your form where the user inputs his name:

    You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.