What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why am I still NOT receiving e-mail copies of my submissions?

    Asked by foothills05 on June 21, 2016 at 04:57 PM

    I received this from you 6/1/16 however the problem has NOT been corrected:  

    A new response has been received:
    Answered by Mike


    Unfortunately, your email address ended up in our bounce list.

    We have now removed mentioned email address from the bounce list, so that the email delivery attempts should be restored.

    Related guide:

    How to remove your email address from bounce list

    If you need any further assistance on this, please let us know. We will be happy to help.

    I am paying for a service that I am NOT getting and I am very unhappy.  I need this corrected.  My number is (864) 630-1883.   Your customer service stinks for someone like me who is not computer savvy.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 21, 2016 at 07:37 PM

    The email address is not longer in bounce list, have you checked your spam folder? I noticed that the notification is not properly setup, the sender name is missing, so please assign to it a field of your form where the user inputs his name:

    You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:


    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com


    Let us know if you need more help.