Why am I still NOT receiving e-mail copies of my submissions?

  • foothills05
    Asked on June 21, 2016 at 4:57 PM

    I received this from you 6/1/16 however the problem has NOT been corrected:  

    A new response has been received:
    JOTFORM Screenshot 20
    Answered by Mike

     

    Unfortunately, your email address ended up in our bounce list.

    Why am I still NOT receiving e mail copies of my submissions? Image 1 Screenshot 31

    We have now removed mentioned email address from the bounce list, so that the email delivery attempts should be restored.

    Related guide:

    How to remove your email address from bounce list

    If you need any further assistance on this, please let us know. We will be happy to help.

    I am paying for a service that I am NOT getting and I am very unhappy.  I need this corrected.  My number is (864) 630-1883.   Your customer service stinks for someone like me who is not computer savvy.

     

     
    Page URL: https://secure.jotform.com/form/20081142467
  • David JotForm Support Manager
    Replied on June 21, 2016 at 7:37 PM

    The email address is not longer in bounce list, have you checked your spam folder? I noticed that the notification is not properly setup, the sender name is missing, so please assign to it a field of your form where the user inputs his name:

    Why am I still NOT receiving e mail copies of my submissions? Image 1 Screenshot 20

    You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.