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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I'm not getting any email notification when people inquire from our site

    Asked by babysak on June 21, 2016 at 06:08 PM



    Why am I not getting notified that people are either filling out the wholesale application or contact us form? I've had inquires but didn't know about it because it never emailed me.


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    JotForm Support

    Answered by Kevin_G on June 21, 2016 at 08:06 PM

    It is because you're email address is in our bounce list, this is the reason: 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP 

    I have removed it and you should receive emails now, I would suggest you to set up your emails to avoid bouncing, here is a guide: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Here is a guide that will help you to check and remove an email address from our bounce list as well: How-to-Remove-Your-Email-Address-from-Bounce-List

    If the issue still persists, please ask your email provider to white-list our IP addresses, here is the guide with our info: Whitelisting-JotMails-IP-Addresses

    I have tested your form and emails are sending now: 

    So if you receive the email, please ignore it as it is a test.