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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    I'm not getting any email notification when people inquire from our site

    Asked by babysak on June 21, 2016 at 06:08 PM

    Hello,

     

    Why am I not getting notified that people are either filling out the wholesale application or contact us form? I've had inquires but didn't know about it because it never emailed me.

     

    Page URL:
    www.ebaby.com

    email notification site email Getting
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 21, 2016 at 08:06 PM

    It is because you're email address is in our bounce list, this is the reason: 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP 

    I have removed it and you should receive emails now, I would suggest you to set up your emails to avoid bouncing, here is a guide: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Here is a guide that will help you to check and remove an email address from our bounce list as well: How-to-Remove-Your-Email-Address-from-Bounce-List

    If the issue still persists, please ask your email provider to white-list our IP addresses, here is the guide with our info: Whitelisting-JotMails-IP-Addresses

    I have tested your form and emails are sending now: 

    So if you receive the email, please ignore it as it is a test.