What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We did not receive the email with an order from the order form

    Asked by fairymark on June 21, 2016 at 06:11 PM

    i went back into the submissions and i see it there, 1:15 pm, but it is 310 and it did not send it.

    we've never had a problem

    Page URL:
    fairycakes.co/orders

    order form not receive receive Submissions problem and a
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    JotForm Support

    Answered by Kiran on June 21, 2016 at 08:08 PM

    I have checked your email address in our bounce list and it is not listed there. Also, as I check the email history log, I see that the emails are being sent from our end without any issue. You may also check the email history from your account by following the guide below:

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Could you check if the email landed in the Spam/Junk folder? We also request you go through the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please get back to us if the issue still persists. We will be happy to assist you further.