We did not receive the email with an order from the order form

i went back into the submissions and i see it there, 1:15 pm, but it is 310 and it did not send it.

we've never had a problem

I have checked your email address in our bounce list and it is not listed there. Also, as I check the email history log, I see that the emails are being sent from our end without any issue. You may also check the email history from your account by following the guide below:

http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

Could you check if the email landed in the Spam/Junk folder? We also request you go through the guide below that can help you with troubleshooting email delivery issues.

http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

Please get back to us if the issue still persists. We will be happy to assist you further.