What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgraded my account. But it is still disabled

    Asked by EMIopzuid on June 21, 2016 at 07:50 PM

    I just upgraded my account from free to bronze. Payment was directly by creditcard. Forms are now still disabled, I am really in the middle of a regisrauin, this is a dissaster! Please help me.

    Regards,
    Sabine

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    JotForm Support

    Answered by Kiran on June 21, 2016 at 07:53 PM

    It seems that one of our colleagues has already answered your question on the other thread. I see that your account is now holding Bronze Yearly subscription plan and is good in shape. You should be able to login to your account and access your JotForms without any issue. If you are still experiencing any issue, please let us know the exact error message that you are receiving so that we can provide you with necessary assistance.

    Thank you!