What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    im not receiving emails from my form

    Asked by SajidEmerge on March 22, 2012 at 11:34 AM
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    Answered by ItalyTech on March 22, 2012 at 11:39 AM

    Hi i've edited your email notification. Can you try again now ?


    Thanks. Alessandro

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    Answered by Sajid on March 22, 2012 at 12:01 PM

    Thanks Alessandro, just tried same issue i get them on th ejotform server but not to my personal email adress.

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    Answered by AtacanC on March 22, 2012 at 12:59 PM


    Can you please add JotMails IP Addresses to your mail providers whitelist and make another test submission? Can you also tell us the form ID? You have two forms under your account and each of them has a different email address.

    I hope that helps.

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    Answered by SajidEmerge on March 22, 2012 at 02:40 PM
    Hi, thank you for your email, how do i do this in the network solutions server?
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    Answered by jeanettebmz on March 22, 2012 at 04:50 PM


    You would need to contact their support team directly in order to add our IP addresses list into their email solutions server.

    Feel free to let us know any further inquiry