What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is the slow server normal?

    Asked by DCD on June 21, 2016 at 09:23 PM

    Hi, I'm experiencing the server being slow and crashing while I'm trying to build a form. Is this what I can expect if I purchase a full membership or is it just a one-time thing?

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    JotForm Support

    Answered by jonathan on June 21, 2016 at 10:21 PM


    We did have slow down issue earlier in the day due to network congestion. But it had been rectified immediately and services were back to normal since.

    Can you please confirm if you are still having issue at this time?

    No other users were reporting similar issue at this time, so it might be an isolated case for you. I checked also your account/username  DCD and its Active and available at this time.

    An option you can also try on your side is to restart your browser. Try the relogin process. Close/open your browser and then login to jotform at https://www.jotform.com/login

    Observe if issue still happens for you at this time. 

    Let us know if issue persist.


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    Answered by Jelco on June 22, 2016 at 09:18 AM

    im having slow loads a.t.m.


    Taking ages

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    JotForm Support

    Answered by jonathan on June 22, 2016 at 10:21 AM


    We will resolve your issue here https://www.jotform.com/answers/866771


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    Answered by DCD on June 22, 2016 at 12:33 PM

    I'm glad it's not normal because I had the problem all day long and could not build the form I was trying to complete. I did restart everything and still got the server may be down or high traffic message. 

    I like the system and am considering replacing the one I use now...it's about twice the price. In order to replace it, I must be able to rely on Jot.